Privacy Policy

Last Updated: 19/09/2025

This Privacy Policy sets out how iHomes Real Estate (iHomes RE) collects, uses, discloses, and protects your personal information. iHomes RE is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Collection of Your Personal Information

You may browse our website without providing personal details. However, to access certain features (such as online forms, tenancy applications, and property alerts), we may require personal information, including but not limited to:

Your name, address, email, and phone number
Login credentials such as username and password
Identification documents for tenancy or property transactions
Employment, financial, or rental history information for tenancy applications

We may also collect technical information such as your browser type, language, operating system, IP address, pages visited, and referring websites.

Use of Your Personal Information

We use your personal information to:

Provide real estate services including property sales, leasing, and management
Verify your identity and process tenancy or property applications
Communicate with you regarding properties, inspections, and services
Improve website functionality and personalise your experience
Handle enquiries, complaints, and customer support requests
Comply with legal and regulatory obligations
Conduct marketing activities (you may opt out at any time)

Sharing of Your Personal Information

We may share your personal information with third parties, such as:

Service providers (e.g. tradespeople, IT providers, contractors)
Credit reporting agencies and tenancy databases (for application checks)
Government and regulatory authorities, when required by law
External agencies assisting in debt collection or legal matters

These parties are only permitted to access the information necessary to provide their service and are required to keep your information confidential.

Overseas Disclosure

Generally, iHomes RE does not send personal information overseas. If it becomes necessary (e.g. for IT or cloud services), we will ensure that adequate data protection measures are in place or obtain your consent before disclosure.

Data Security

We take reasonable steps to safeguard personal information against misuse, loss, and unauthorised access. Security measures include password protection, secure servers, encryption, and restricted staff access.

When information is no longer required, we will securely destroy or de-identify it, unless retention is required by law.

Accessing and Correcting Your Personal Information

You may request access to, or correction of, the personal information we hold about you.

Requests should be made in writing for security purposes.
We may charge a reasonable fee for providing access.
If we deny access or correction, we will explain the reasons in writing.

Changes to This Privacy Policy

iHomes RE may update this Policy at any time. Updated versions will be posted on our website. Continued use of our website and services after changes are made constitutes acceptance of the updated Policy.