Emergency Maintenance Procedure
At iHomes Real Estate, we prioritise the safety and comfort of our tenants. If you experience an urgent maintenance issue, please follow the procedure below to ensure a swift and effective resolution.
What is Considered Emergency Maintenance?
Emergency maintenance includes issues that:
- Pose a risk to health or safety
- Could cause significant damage to the property
- Prevent essential services or utilities from functioning
Examples of emergency issues include:
- Gas leaks
- Burst water pipes
- Electrical faults or power outages (not related to an area-wide issue)
- Fire damage
- Serious roof leaks
- Sewerage overflows
Immediate Steps to Take
- Ensure Safety: For fire, gas, or electrical emergencies, evacuate the property and call emergency services immediately on 000.
- Shut Off Services (If Safe to Do So): Turn off water, gas, or electricity at the mains to prevent further damage.
- Contact Us: Call us on 0402 662 736 for urgent assistance.
After hours: Please submit a maintenance request form, then call/text to Jason on 0402662736. If you receive no response within 30 minutes and the issue is an urgent repair, you may then contact an authorised emergency tradesperson (as listed in your lease). If the repair is not an urgent matter under the Act, you may be liable for after-hours call-out costs.
- Provide Details: When contacting us, provide the following information: Your name and contact details, Property address, Description of the issue, and Any steps you’ve taken to mitigate the problem.
At iHomes Real Estate, your safety is our priority. For any concerns or questions regarding emergency maintenance procedures, please don't hesitate to reach out.